I first heard about the opportunity via Indeed on 15th November and submitted my application on the 17th. I was then invited to an appointment scheduled for 20th November at 1pm. However, the process that followed was confusing and disappointing: •     On 18th November I received a call from a representative at Sunbelt Rentals, but due to phone issues I was placed on hold for several minutes without explanation and the call ended unresolved. •     Later that morning, I received an email requesting a “15‑minute chat,” followed shortly by a cancellation notice for my interview on the 15th, with no reason provided. •     Despite replying to the email confirming my availability, I received no response until a call at 15:30, during which I was asked questions already covered in my application. I was then informed that this call was effectively my interview, leaving me no time to prepare. Overall, the lack of clarity, cancelled appointment, and poor communication made the process feel disorganized and unfair. I was left with the impression that candidates were not being treated with the professionalism expected from a company of that size. I provided feedback after I wasn't successful with the role, they responded by apologising that the process was not what I was expecting. The job title was also changed to 'Customer Success Executive' in follow up emails.