Sandy grimes told me to prepare for the interview and watch the videos, which I did. Stayed up till 2am preparing and woke up at 6:30am the next day to prep some more till it was 9am for interview to begin. She called me at 9:03am and interrupted me several times and didn't appreciate my thorough answers to the questions being asked. Didn't even appreciate the work I did on preparing for the interview and did not ask me any of the questions posted on here. No job was offered at the end and didn't receive any email notifying me why I wasn't selected when I have extensive knowledge in customer service. Guess it was a good thing I didn't get hired here, after meeting one of their HR associates on the phone I don't think I would want to work here anyway.

The interview process was pretty straightforward. First I did a one way video interview that focused mainly on STAR formatted behavioral questions you get two tries to record. Then an additional recruiter interview that asked a couple more STAR questions and went over the job description. Received offer during video interview.