They want to make sure you are a fast learner. They’ll show you a picture of someone’s internet stats and have you interpret whether or not the service needs to be restored or not.

It was a fairly straightforward process that started with a brief phone screening where they asked basic questions about my background and experience. After that, I had an in-person interview that focused on customer service scenarios, troubleshooting skills, and simple technical concepts. The overall process was smooth, well-organized, and not overly difficult.