They will contact you through your email, you will complete an assessment, they scheduled an interview on the phone, you take the phone interview, they will contact you via your email, they will schedule a face to face interview. Once that is complete, you will be contacted via email again. Seems to be a lot through email, which is convenient.

Basic questions about Internet equipment & phone service, senerios on what if or what would you do. Describe yourself and how well you work with others. How important is the customers experience to you. Do you feel comfortable maneuvering through multiple programs at once.