1. Tell us about a time you had to negotiate a difficult situation. What was the situation? What steps did you take to resolve the situation? What would you have done differently? And what was the end result? 2. Tell us about the most difficult situation you ever had to negotiate. What was the situation? What steps did you take to resolve the situation? What would you have done differently? And what was the end result? 3. Tell us about a time you anticipated a need to change a process in order to meet a client or customer’s needs. What was the situation? How did you communicate any changes and status? What did you learn? What was the end result? 4. Tell us about a time you recognized a problem with a process before anyone else. What steps did you take to ensure the problem did not occur again? Who did you notify? What would you have done differently? What was the end result? 5. Tell us about a time you had to explain a technical concept to a client or customer. How did you explain the concept? What did you do to ensure the person understood what you were saying? And what was the end result? 6. Tell us about a time you had to work in a group to achieve a common goal. What was the situation? What difficulties did you face? How did you promote teamwork? What was your role? And what was the end result? 7. Tell us about a project you worked on in a group? How did you work with each member of the group? What were some problems you faced? And what was the end result? 8. Tell us what you believe good customer service is? How do you provide it to your customers or clients? What is important to good customer service? 9. Tell us about a project that you worked on where you went above and beyond for you customer or client. What was the situation? What did you do to ensure good customer service? What would you have done differently? And what was the end result. 10. Tell us about a time/projected when you had to gather and analyze complex data from multiple sources to make a decision. How did you gather the data, and from where? When did you decide it was time to make the decision? And what was the end result? 11. Tell us about a time you had to complete a project with a change in deadline with little or no warning? What did you do to adapt to the change? What challenges did you face? And what was the end result? 12. Tell us about a time you had to complete multiple projects with competing deadlines. How did you determine each projects priority? What steps did you take to ensure your work was completed on time? What would you have done differently? What was the end result? \ 13. Tell us about time you had to work on a project what required you to complete multiple tasks? What was the situation? How did you prioritize your work? How did you determine high, medium, and low priority? (Or how did you determine priority?) What were some challenges you faced? What was the end result? 14. Tell us about the computer programs you know. What have you used them for? What documents have you created? What presentations did you perform? What functions did you used within the programs? What analysis did you perform? 15. Tell us about you experience with the programs Microsoft Work, Excel, PowerPoint, Access, CSS, CIS, ext..…? What have you used them for? What documents have you created? What presentations did you perform? What functions did you used within the programs? What analysis did you perform? 16. Tell us about a time you were asked to divulge confidential information? How did you ensure that you did not divulge. What could you have done differently and why? What did you learn? 17. Tell us about a time you inadvertently divulged confidential information? What did you do to correct the problem? Who did you notify of the situation? What could you have done differently and why? What did you learn? 18. Working in this department you are often required to develop documents. Tell us about what is important to having an accurate and concise document. How do you gather the information, and from where? What do you do to ensure you work is accurate and error free? 19. Tell us about a time you had to influence a peer, team member to accept you recommendation. How did you influence them? What techniques did you use? How did you prepare? How did you get them to agree with your position? What was the end result? I 20. Tell us how you identify client and stakeholder needs. How do you determine the appropriate level of communications and the medium you use for it? 21. Tell us about your strategy on how you ensure customer service excellence in your group. How do you ensure you client’s needs are met?

Describe a project you worked on , describe how you handled confllct, what did you do to overcome it, what steps did you take and what was the outcome.