Solicité el puesto a través de una agencia de empleo. El proceso duró 1 día. Acudí a una entrevista en Serco Group en feb 2012
Entrevista
The process was pretty straightforward as I went through an agency but was quite disappointed about the interviewers though the interview itself went really well and they decided not to offer me the job because they reckon I am too quiet and will not be able to tackle clients. My advice to anyone looking to work for them would be to be yourself though it's a nice company,I strangely do no feel at a loss not getting the job and their excuse was quite flimsy.
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Serco Group (Melbourne) en feb 2025
Entrevista
It was a pretty quick process. First there was a group information session that you booked, which was held with other people over Microsoft Teams, followed by 1-1 interview over Microsoft Teams a few days later.
The interview process is a multiple-stage process for hiring new employees. The stages mainly comprise job interviews held either one-on-one, with a group of candidates, or with a panel. Interviews are conducted in person, over the phone or by email, or via video conferencing tools.
vedio Online interview by serco group at December 2024,,United Arab Emirates by serco middle east
Envié una solicitud electrónica. Acudí a una entrevista en Serco Group (Brisbane)
Entrevista
Initial Interview (Phone or In-Person)
Focus: This round generally focuses on assessing communication skills and customer service abilities.
Common Questions:
"How do you handle difficult customers?"
"Can you provide an example of a time you resolved a customer issue?"
"Why do you want to work in a call center?"
Skills Assessed:
Clear communication
Active listening
Empathy
Conflict resolution