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Thank you for providing feedback about your candidate experience. We appreciate everyone who takes the time to share with us, particularly when it helps us improve our process.
We rely on Greenhouse, our Applicant Tracking System, to handle scheduling and to provide times and meeting invitations. Unfortunately, in this case, Greenhouse was experiencing a service degradation that caused several of the issues you experienced. This is not an excuse — our platforms are only tools that don't represent Sensei Labs or our values. We apologize for the experience it created and for not being more proactive in correcting for it.
We care deeply about the candidate experience and have a great deal of respect for your time. Some of today's candidates will be tomorrow's fellow Senseis and we want them to feel that connection and respect from our first contact. Candidates we can't offer positions to will go on to reflect their experience to their friends and colleagues and so we strive for those to always be world-class. We fell short here and left you feeling disrespected and we're genuinely sorry for that.
If you'd like to continue the process, please reach back out to your Sensei Labs contact and let them know you have seen this and would like to proceed. They'll schedule an interview time directly with our CEO.