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      Entrevista de Customer Service Advisor

      10 dic 2019
      Empleado anónimo
      Bootle, Merseyside, North West England, England

      Otras opiniones sobre las entrevistas para el puesto de Customer Service Advisor en Santander

      Entrevista de Customer Service Advisor

      29 jun 2025
      Empleado anónimo
      Oferta aceptada
      Experiencia neutra
      Entrevista normal
      Oferta aceptada
      Experiencia positiva
      Entrevista fácil

      Solicitud

      Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Santander (Bootle, Merseyside, North West England, England) en nov 2019

      Entrevista

      Online application, followed by an online assessment. Shortly after the online assessment, I was contacted by email to arrange a telephone interview for the following week. The telephone interview was relatively brief and covered things like experience and employment history. At the end of the telephone interview, I was invited to an assessment day that same week. The assessment day lasted for around 3 hours and the assessment consisted of a short group icebreaker with the other candidates, a numeracy and data accuracy test, a one-on-one competency based interview and then a communications test alongside another candidate. The numeracy and data accuracy tests were relatively easy and we went through some practice questions before we began. For the main test there were 10 numeracy questions and 26 data accuracy questions. A calculator was provided and we were given 15 minutes to complete all the questions. The competency based interview was similar to the telephone interview, but a little more in-depth and included questions about your knowledge of the company and what you would bring to the role. For the communications test, we were sorted into pairs and given a bag of lego pieces and a number of different blueprints. One candidate took the role of the builder and the other was the instructor. The instructor was not allowed to see which lego pieces the builder had, and the builder was not allowed to see what blueprint the instructor had. We were given a short time limit and tasked with determining which lego pieces we had and which was the correct blueprint to follow. The instructor then had to guide the builder and give them clear instructions to build the structure shown in the blueprints. Once completed, a different bag of lego pieces was provided and the instuctor and builder swapped roles. Once the communication test was completed, we rejoined the other candidates, and were thanked for attending. We were then told that we would find out if we had been successful the following day and sent home.

      Preguntas de entrevista [1]

      Pregunta 1

      Describe a time where you went above and beyond for a customer?
      1 respuesta
      8

      Solicitud

      Acudí a una entrevista en Santander

      Entrevista

      Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations

      Preguntas de entrevista [1]

      Pregunta 1

      Questions about communication and dealing with difficult situations
      Responder pregunta

      Entrevista de Customer Service Advisor

      9 abr 2025
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Acudí a una entrevista en Santander

      Entrevista

      I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role

      Preguntas de entrevista [1]

      Pregunta 1

      Describe a time you have used great customer service
      Responder pregunta
      1

      Entrevista de Customer Service Advisor

      7 jul 2024
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      El proceso duró 4 semanas. Acudí a una entrevista en Santander

      Entrevista

      had an excellent experience! The service was prompt, the staff was friendly, and the quality exceeded my expectations. I would highly recommend this place to anyone looking for top-notch service.

      Preguntas de entrevista [1]

      Pregunta 1

      Why do you want to work here Tell us about the company
      Responder pregunta