Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Santander (Leeds, England) en feb 2019
Entrevista
Once I completed the online assessment I received a phone call from the recruitment team and booked i for a phone interview. Where only three competency based questions were asked this went successfully and I was invited to the assessment day. Here I had to complete a phone role play based on a scenario but you are given time to plan what to say, then a math and accuracy test and finally a face to face interview.
Preguntas de entrevista [1]
Pregunta 1
Phone questions
When have you identified a risk at work and how have you dealt with it?
Tell me about a time you gave exceptional customer service?
Face to face interview
What targets have you been set and how have you met them?
Acudí a una entrevista en Santander (Glasgow, Escocia)
Entrevista
Had to go online for a video interview (same day as I applied) and answer basic customer service questions which where not difficult. The setup to access the service was quite easy too.
Preguntas de entrevista [1]
Pregunta 1
Name a time you dealt with a difficult customer service experience.
Applied online via indeed and had a video interview within about a month after applying. Not a difficult process and questions were mainly behavioural questions centred around communication skills and problem solving in different situations
Preguntas de entrevista [1]
Pregunta 1
Questions about communication and dealing with difficult situations
I had a call from recruiter with some basic questions and then I did a digital interview with recorded answers followed by a call from recruitment offering me a role
Preguntas de entrevista [1]
Pregunta 1
Describe a time you have used great customer service