I had a phone interview and then a second in-person interview. There was also a brief online questionnaire. The phone interview was conducted by the supervisor for the position and was more of a high level interview about my experience. The in-person interview was fairly intense – the VP of Services and three account directors were interviewing. Although I felt grilled pretty hard, I felt that the interview was thorough and would certainly give them the information they need to hire the right person. In the end, they decided not to hire for the position at all which was disappointing. However, since then I've read reviews from former employees that were recently laid off so it was a blessing in disguise.