I know ms word, ms excel, ms power point, c++, visual basic, I know computer top to bottom,, first switch on computer, switch on cpu, switch on monitor, monitor is open process mean loading computer, double click on mouse &option appear 1.new 2.refresh click refresh button, strat-all program-microsoft office-microsoft word, internet Explorer is on desktop, e symbol for internet Explorer, recycle bin mean delete ll saved, my documentsmean saved all documents in computer, my computer mean local c, local d, put ccd on cpu top &click local c&CD play, shut down -strategy -log off, shut down, click shut down, shut down dialog box appear click in the center click shut down, mointer off, cpu off, switch off, straight switch off computer repair