I had to simulate a few example situations such as
Imagine a caller has trouble understanding what you are trying to explain to him. What do you do to help him understand you?
If a customer calls saying his computer won't boot, how will you troubleshoot it?
If someone finds that their Internet connectivity is down, how would you fix the problem?
Otras opiniones sobre las entrevistas para el puesto de Help Desk en Robert Half
Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en Robert Half (Edmonton, AB) en dic 2019
Entrevista
They will ask questions concerning your work experience and all other questions pertaining the qualifications of the job. They interviewed me through phone and video. They may ask some personal questions if they feel the need to.
Solicité el puesto a través de un captador. El proceso duró 3 semanas. Acudí a una entrevista en Robert Half (New Haven, CT) en sept 2015
Entrevista
During the interview, there were a lot of what if questions, and what would in certain situations type questions....It was more calm and relaxing, Not to stressful. More of a get to know each other and each other's work styles during that time
Preguntas de entrevista [1]
Pregunta 1
Work experience
how would i handle certain situations