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      Rix Group

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      Entrevista de Customer Support Specialist

      12 jun 2024
      Empleado anónimo
      Kingston upon Hull, , , Inglaterra
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Solicité el puesto a través de la recomendación de un empleado. El proceso duró 1 semana. Acudí a una entrevista en Rix Group (Kingston upon Hull, , , Inglaterra) en abr 2024

      Entrevista

      The interview process was certainly different. I knew a few members of the Fuel mate team before I started so this made things a lot calmer and easier to navigate. Another member of staff had told me about the job and as you would say 'Put a good word in for me'. I was asked to send in a CV and then was invited in for a chat with the Director and both Account Management Leaders. I had a chat about myself, my interests, and my past experiences. I was asked a few questions and given multiple scenarios. Then spoke about what they wanted to bring to the business and what my potential duties would be. I was then able to come into the business on a walk round. Spoke to a lot of the staff and spent a few hours with each of the team. Looking into what they are responsible for and the duties they have. I was the told that they would get back to me within 48 hours. I had gone into the canteen for a chat with some friends and was then pulled aside by one of the Lead Account Managers and was offered the job.

      Preguntas de entrevista [4]

      Pregunta 1

      What experience do you have in Customer Service?
      Responder pregunta

      Pregunta 2

      How would you deal with certain scenarios? I was then given multiple scenarios.
      Responder pregunta

      Pregunta 3

      Give me a time where you gave Excellent Customer Service?
      Responder pregunta

      Pregunta 4

      The company were thinking of developing and adding a few things. I was asked if I had any experience in this things.
      Responder pregunta