I applied via the website, 3 days later I had a telephone call from Scott Coupland who screened me over the phone, discussing my experience and understanding. 2 days later, I received another call from Scott inviting me to a face to face interview which was held at the Bristol office. I met Corinne here for the interview and she asked me to write a short report based on the image I was presented with. I was then interviewed by Corinne and the Local Operations Manager, this lasted about 45 minutes and was informative, I felt at ease and answered questions based around the job and previous experience. 1 week later, I was invited to a field day, this is for applicants to go out with a technician to see how Rentokil operate. Again, this was a great insight into the company. I then returned back to the office for a chat with Corinne and LOP. 1 day later, I was offered the job!

The process starts with an online assessment involving competency based questions along with a mock phone call and video recording of your customer service skills. The next stage involves a phone call talking more about the role and answering basic eligibility questions. Afterwards you have a lengthy video call with the local management team to go into further detail about your history and skills. Final stage is a going out field for a couple hours to get a hands on talk with a technician. The whole recruitment team (Christian, Amy, Claire) were exceptional and made the experience more grounded and friendly. Also thanks to the technician Ben for the great insight into the job.