Tell us a little about yourself. The candidate introduces their background, focusing on their interest in fashion and previous experience in customer service. Why do you want to work here? The candidate explains their admiration for the store’s brand and their desire to work in an environment where they can interact with customers and learn more about retail. How would you handle a difficult customer? The candidate explains a strategy where they remain calm, listen to the customer’s complaint, and find a solution that satisfies both the customer and the company’s policies.