I was applying for Email & Chat account, the process was as follows: 1) HR interview - Group interview - Introduce yourself - Recruiter may discuss with you whatever you have mentioned If passed>> 2) Typing test You should type a given paragraph with a minimum rate of 30 words/min If passed>>> 3) Account team leader interview - Similar to the HR interview - I was asked: Why do u want to work in Customer Service? If passed>>> 4) Aptis Test - British Council test - Writing, Listening, Grammar, Vocab *All above processes could be done on the same day* If passed>>> 5) Client interview - A chat with the client on google hangouts - Introduce yourself - I was asked: Why do you want to join Email and Chat in Raya? If passed>>> The recruiter will hand you the job offer