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      Entrevista de Customer Support Representative

      3 mar 2024
      Candidato de entrevista anónimo
      Florida City, FL
      Sin oferta
      Experiencia negativa
      Entrevista difícil

      Solicitud

      Envié una solicitud electrónica. El proceso duró 4 semanas. Acudí a una entrevista en Ramp (Florida City, FL) en feb 2024

      Entrevista

      Applied on Linkedin, got an email to do a video interview, which consisted of you recording yourself answering a few questions via an app called Hireflix. A day or so later, got an email invite for a phone screening with a recruiter. That went well and then I was invited to do a take home assessment which consisted of creating a few slides with answers to how you would handle certain situations based off of 3 real customer emails and your thought process behind your answers. In the assessment directions, they stated that there is no wrong answers, they just wanted to gauge how you thought about the situations and how you would respond. Did that and a few days went by with no response or update, so I reached out to my recruiter and within a few hours, got a canned response saying that they were not moving forward in candidacy. There was no feedback whatsoever, so I was a little confused as to where I went wrong. I spent 2 days putting together my slide presentation so when I got the emails, I could focus solely on the questions/situations to give my best answers. Would have loved to know where I went wrong. I should have seen a few red flags, because my recruiter said that the CEO and founder have to sign off on each new hire, and they both went to Harvard, so they are setting the bar VERY high, almost impossibly so. Seems a very daunting and hoop jumping process for such an entry level position.

      Preguntas de entrevista [1]

      Pregunta 1

      How would you deal with an irate customer?
      Responder pregunta
      6