Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en REI (Bellingham, WA) en feb 2016
Entrevista
Group interview. Around 15 other people. Staff introductions and we did the same. Given a PowerPoint presentation about the company. Broke into groups and discussed several questions about customer service. Also each person was given a situation and asked to sell a certain type of item to a customer. Several staff members walked around taking notes during the whole group interview. Broke into different groups and were asked to come up with a short speech of what the company's motto means to us. Filled out a short post interview questionnaire
Preguntas de entrevista [1]
Pregunta 1
What separates good customer service from great customer service?
Envié una solicitud electrónica. Acudí a una entrevista en REI en abr 2026
Entrevista
Online interview. After viewing question, you get 30 seconds to think and then must record an answer. You get 2-3 min per answer. If not satisfied with your first recorded answer, you have two more chances to re-record, and can then choose which of the three recordings you wish to submit. Five questions total. After this video interview, you may be offered a virtual or in-person interview with real people.
Preguntas de entrevista [1]
Pregunta 1
Tell us about a time you made adjustments to your department/store/shop to increase customer satisfaction, how you recognized the opportunity, created your plan, and measured its success.
Envié una solicitud electrónica. Acudí a una entrevista en REI (Maple Grove, MN) en sept 2025
Entrevista
I was asked to record a couple videos where I talked about myself, my strengths and good customer service. Afterwards I got invited to an online interview with 4 other people and 2 interviewers. They mostly asked “tell us about a time” questions.
Preguntas de entrevista [1]
Pregunta 1
Tell us about a time you dealt with a difficult conversation at work.
Envié una solicitud electrónica. Acudí a una entrevista en REI (Phoenix, AZ)
Entrevista
After applying online, I got a notice of pre-recorded interview after a week. I had 5 days to complete the pre-recorded interview. I had to answer 5 different questions. I was able to record 3 times for each question.
Preguntas de entrevista [1]
Pregunta 1
Q. Please tell us about yourself and why do you want to work at REI.
