I was emailed shortly after applying to arrange a phone interview. I had a great phone interview with the head of member services who then emailed me with a project. I completed the travel related project and was asked to come in for an in-person interview. I spoke to two employees who were both very kind. They then asked me to come in for the final stage to fulfill various member requests. Overall, it was a pleasant experience and I was pleased with the amount of communication and clarity of the entire process.

Telephone interview with line manager to talk through role and my relevant experience. I was then shortlisted for an interview with Hr and Head of Department. Chatted about the company and role. Spoke about my experience and asked competency based questions. I was also asked to provide examples.