Thank you for taking the time to share your feedback. We truly appreciate your interest in joining Pupil Progress and are sorry to hear about your experience. As explained during our call, the delay in the recruitment process was due to some unavoidable staff annual leave which we place and value highly for our team. We do acknowledge however how this could have caused frustration. Additionally, we apologise for the technical difficulties during the call, which were caused by a poor signal on our end. We're taking steps to prevent such disruptions in the future. Regarding your comment about the interview, this was an initial pre interview call and was intended to gain a better understanding of your experience and background. Please know that the full details of the role and its requirements are always outlined comprehensively during the subsequent stages of the interview process. We sincerely regret the communication gap after your initial call and agree that candidates should be kept updated. We will take your feedback into account to ensure we improve our candidate experience moving forward. We hope this response clarifies the situation, and we thank you again for your interest in Pupil Progress, and wish you all the best in your job search.