Solicité el puesto a través de la recomendación de un empleado. El proceso duró 2 semanas. Acudí a una entrevista en PropelPLM (Santa Clara, CA) en jun 2021
Entrevista
A total of five rounds. Round 1 with their People Ops team as an initial screen to learn more about qualifications and get a sense of interest level. Round 2 with the VP of CS to talk more about relevant experience. Round 3 to speak with a member or two of the current CS team. Round 4 to present a QBR to the VP of CS and the VP of Sales to show your skills. Round 5 with the CEO as a final step.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you were faced with an unhappy customer - why were they upset and how did you handle the situation?
Give me an example of a successful customer relationship and what you think contributed to that relationship to make it so successful?
What strengths do you have with your customer success background?
