I applied online for this position in October 2020 for the Phoenix, AZ (USA) location. First I was given a timed IQ test and a behavioral test. Then I did a 15 min virtual interview with a field service manager. A week later I got an email from HR that their batch was full and they could not accommodate me in 2020. I emailed her back in December 1st week and she set me up for a 1-hour group interview. I was interviewed by 2 people - the Operations Manager and Field Service Engineer. This interview had 3 sections - general questions, a scenario to technically solve a broken TV in an AirBnB looking at a picture, an on-field scenario to understand the requirements of a client and assure him that you can complete the job within the given time frame (basically earn customer trust). Along with the final interview I completed 2 forms - one with general questions and other with a task prioritizing activity.

First started with a Resume scan, then a test, then an initial interview and a final interview. The entire process takes a bit of time but once you get going with it is quick .