I was interviewed by two professionals who were curious to know how much experience in customer service and general technical knowledge you have, especially in a niche business with a specialised product like mobility scooters. They seemed polite, respectful, reasonable, and had no condescending/judgmental attitudes or superiority complex. This role required technical expertise and knowledge of mobility scooters which they were happy to provide training only if you had transferrable/relevant skills that could be applied to customer service and technical aspects of mobility scooters to help customers and troubleshoot issues. People who a mechanical/assembly or technical background with professional, communication, and soft skills could meet this criteria and compensate despite your lack of experience. They wanted to know how your background could be transferrable or applicable to suit this role.