Hello thank you for writing us some feedback. Our ambition is always to make business travel a great experience for travelers. We really don't think this is too much or arrogant. Indeed, one of our company values is to "Be a good person" and we think arrogance doesn't fit into that. So, we regret that you left us with that impression. We will take time like we always do to make sure others don't leave us with this impression. Thanks,

Thanks for the feedback, and thank you for validating that processes should be thorough, we're sure your future job hunt will go well!