First, you'll meet with the branch manager and probably one or more CSR's in the office. The company provides a list of acceptable questions and gives each manager some flexibility in the questions, but they have to ask the same questions to each candidate to avoid any chance of bias or discrimination. It's all the cliche questions like Describe a time you faced adversity? and How often have you been late to work in the past two years? If you pass that interview you'll have a meeting with the district manager, and if you pass the DM then you're in.