Application Submission: You start by submitting an application, usually online. This includes your resume and possibly some initial screening questions. Phone Screen: If your application is shortlisted, you might receive a phone call from a recruiter. This is generally a brief conversation to discuss your background, availability, and interest in the role. In-Person Interview: Next is usually an in-person interview, often at the location where you would be working. This could involve speaking with a manager or a panel. They tend to focus on your customer service skills, ability to work in a fast-paced environment, and how well you might fit into their team.