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      PNC Financial Services Group

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      Búsquedas relacionadas: Opiniones sobre PNC Financial Services Group | Ofertas de empleos en PNC Financial Services Group | Sueldos en PNC Financial Services Group | Beneficios en PNC Financial Services Group
      Entrevistas de PNC Financial Services GroupEntrevistas para el puesto de Core Service Consultant en PNC Financial Services GroupEntrevista de PNC Financial Services Group


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      Entrevista de Core Service Consultant

      14 dic 2015
      Empleado anónimo
      Oferta aceptada
      Experiencia positiva

      Otras opiniones sobre las entrevistas para el puesto de Core Service Consultant en PNC Financial Services Group

      Entrevista de Core Service Consultant

      31 mar 2014
      Empleado anónimo
      Kalamazoo, MI
      Oferta aceptada
      Entrevista normal

      Solicitud

      Solicité el puesto a través de un captador. El proceso duró 2 semanas. Acudí a una entrevista en PNC Financial Services Group

      Entrevista

      I initially was contacted through a recruiter to apply for the job. I applied and was sent an IQ test to take. They make you take several quizzes if they're interested in you. After you complete the series of quizzes (and pass them) you are then scheduled for a phone interview which last about 5-10 minutes. If you pass the phone screening, you are then instructed to report to their hiring event. There you will have a group interview with 6-8 other people and 2 interviewers tag teaming you. They ask 5 situational questions and then make you watch 3 videos. They'll send you a rejection email the next day if they don't like you. If they do like you,you should expect a call within a week to except the job offer.

      Preguntas de entrevista [1]

      Pregunta 1

      How many times in a year is it okay to miss work?
      1 respuesta
      2
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en PNC Financial Services Group (Kalamazoo, MI) en ago 2013

      Entrevista

      Previously interviewing with PNC and accepting the job offer, PNC has a 3 step interviewing/ hiring process. After applying, if the HR has interest you will get a phone call. It's a questionnaire that you pretty much go re-submit your schedule. Be courteous and professional to the HR. Show interest! After that is complete they will send you a personality test to take. Before they hang up they will tell you that they are going to look over your application and if interested they will call you back. Wait 1-3 days, if you get a call back you will be into the 2nd interviewing process. This is the customer service (phone interview) part. a consultant will set up a time to call you for this process. It takes close to 30 minutes to complete. They are the "give a time" example questions. Be precise! after that I had a panel interview, me and 20 others around a meeting table where we were asked the same questions and had to answer 1 by 1 to the HR and other high up supervisors. about a week after that interview took place, I got the call to accept the job offer. They are very competitive pay, therefor I took the job! Key things to always remember interviewing, especially with PNC is; dress to success and professionalism.

      Preguntas de entrevista [1]

      Pregunta 1

      conflict customer service question. Give a time where you disagreed with a customer, where they escalated the problem or concern. What was the conflict? How did you resolve the solution? What could you have done better?
      1 respuesta
      1

      Entrevista de Core Service Consultant

      6 mar 2015
      Empleado anónimo
      Kalamazoo, MI
      Oferta aceptada
      Experiencia positiva
      Entrevista normal

      Solicitud

      Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en PNC Financial Services Group (Kalamazoo, MI) en abr 2013

      Entrevista

      Very pleasant, quick, enthusiastic interviewees. I think that people can do well as long as they have customer service experience and are able to utilize phone and computer systems. All in all it was as intensive as any interview with a fortune 500 company, but once you're in its a great company with alot of room to grow, especially if you start in the call center. It is a great place to gain experience and if you can prove yourself there managment will follow and really support your development

      Preguntas de entrevista [1]

      Pregunta 1

      Explain a time when you had to help a customer and really made an impact on their life
      Responder pregunta