When I was preparing for my interview, I found other people’s shared interview questions extremely helpful. Because of that, I would like to give back and share my full set of HireVue interview questions with Optus to help others prepare. I completed an online HireVue interview with 5 questions. However, I haven’t heard back from them after two weeks. Even so, I hope this will be useful for anyone who is preparing for the same process. In the interview, Optus suggested us to use STAR method. The 5 questions were: 1. Introduce yourself. Why Optus? 2. Describe a time when you turned a dissatisfied customer into a satisfied one. 3. Describe a time when you stepped out of your comfort zone at work. 4. Describe a time when you followed a rule or regulation. 5. Describe a time when you dealt with a challenging colleague or customer.

I gave a brief overview of my background, including my studies, previous customer service experience, and why I was interested in the role. I also mentioned that I enjoy working with people, helping customers find solutions, and being part of a team environment. I tried to keep the answer confident and conversational while showing that I was reliable, approachable, and willing to learn.