I applied on line one evening and received a phone call the next morning at about 8:30. It was basically a screening interview. She asked if I would be able to meet the job requirements and inquired about my computer & internet specs. She then sent me an e-mail containing a background check agreement and a test with 30 basic computer & internet questions to be completed within 20 minutes of signing the background check form. You have to score 70%. After finishing the test I received another phone call by the same person within the hour to set up an additional interview for the next day over Skype. The gentleman on the other side of the call was casual and comfortable with the interview. I had expected more technical questions but that wasn't really the case. It was very similar to the first call I received. It lasted about fifteen minutes and I was told to expect a call within the week, then given the interviewer's contact information. Offered the job two days later.

During the interview, I was asked about my professional experience, my priorities between customer service and technical support roles, and how my skills, work ethic, and background make me a strong fit for specific positions within the company.