They called me after I sent in an application on their website. We had a brief discussion on my availability to have a phone call interview. On the day of my phone call interview they did a little brief at the beginning on the sort of questions they were going to ask me during the interview. The interview was standard hospitality questions? What experience do you have? How would you respond to this situation? etc. Since my last job was also in hospitality, I found the scenario questions to be very easy and I didn't prepare for it at all.

First screening was an AI interview with an AI-generated voice. It was very impersonal and you were left staring at your own reflection. They asked generic questions e.g. tell me about a time you worked in a team, and asked about appearance.