First applied online. 2 days later, got an email from the recruiter, she gave me links to do different tests (1. Typing test, need at least 35wpm. 2. Grammar test, just to make sure you know how to read and speak basically. 3. Netflix help center test. Basic questions about basic technical stuff) and also a link to do a video interview type thing. It asks basic netflix related questions and you film your response. Unlimited time from when you read the question to when you respond, but your response has to be under 30s. Just relax and be calm and laidback. Netflix's major thing is that they aren't hiring for an actual call center, so dont give off a call center vibe.
After that, a couple days later, the recruiter emailed me back and asked for a time id be available for a phone interview. She called me the next day and asked me normal interview questions (name a time you went above and beyond for a customer, a time you recieved feedback and implemented it, etc). Then we scheduled an in person interview.
For the in person interview, I dressed very casually, like leggings and a tshirt. I got to the interview about 20 minutes early and waited for the other applicants to arrive (its a group interview). 3 other people arrived, and we all talked about our favorite movies and shows until the recruiter called us all back. The recruiter and 2 other netflix people introduce themselves and then asked us to introduce ourselves and say our favorite movie/tvshow. Then they do scenarios. The first is a non-netflix related question, the second is a netflix related question, where you use their online help center to answer. I suggest familiarizing yourself with the help center before you interview, its the same one that customers use.
Throughout the interview, i stayed happy and excited. I complimented everyone else's roleplays when they asked what we thought of the scenarios. Engaged with the interviewers along with the other interviewees. The biggest thing netflix cs wants is a human experience, where you're a real human talking to other real humans. No robotic responses.
At the end, they'll begin walking people out of the building one by one. The first people taken out are those who don't recieve a position. However, in my experience, i was one of the first people walked out, but i was walked into another room to be offered the position. Two others in my interview group were also hired, and we filled out our paperwork on the spot, so bring your drivers license and social security card or other 2 forms of identification in case you do get hired.
Overall, stay positive, laid back, understanding, casual, make sure not to be too professional, and be a real human, not fake.