Solicité el puesto en persona. El proceso duró 5 semanas. Acudí a una entrevista en Netflix (Los Gatos, CA) en oct 2017
Entrevista
The hiring manager reached out to me through email and scheduled a facetime call which was basically to understand my work and the kind of role I am looking for. He also explained me the role at Netflix, what they do and the culture. There was another call scheduled with another manager to understand if I have used Tableau, SQL and Python. I was called for an on-site interview for 4 rounds.
Preguntas de entrevista [3]
Pregunta 1
Behavioral questions like 1 example where you failed and how did you solve it. Challenges you have faced convincing your leaders for an idea.
Lot of SQL questions related to case statements, counts, averages, percentages, windowing functions, row number. Your ability to use aggregate functions in 1 query and through case statements will be tested
Think of different metrics related to the customer service analytics, how will you calculate those metrics.
Design an A/B testing experiment for improving customer service platform on Netflix and what metrics will you use
How will you design a Netflix customer service center and how will you employ agents.
How can you be proactive in solving issues for a customer who you think is going to call for a problem