The interview process consisted of about 3-4 steps: 1) A phone call from a recruiter to gauge your interest and fit for the position 2) A video call from the department's manager to further discuss the role, your previous experience, and a question/answer session to learn more about you and how you would handle certain customer service-related scenarios. 3) A video call with most, if not all, the team members of the department which provides an opportunity to meet and get to know your new teammates! 4) A video call with the department's Director to officially welcome you to the team. You are the preferred candidate and your job offer is imminent.