First, you take an online assessment. Very easy to do and it's more behavior and critical thinking. Then you do a phone interview with an automated machine. I prefer talking with people 1 on 1 but the questions weren't hard at all. Then the recruiter contacts you for a face to face interview with the hiring manager and a supervisor from the team. The atmosphere is great and both of them were very friendly and professional. They use the S.T.A.R method which is very easy to understand and do. They really focus on candidates who are reliable and who are a strong team player. I then got to sit with an employee and shadow them on a few calls which was a great way to understand the job better. After a week, you receive a call from HR for a quick follow up interview with them. I received an offer two days after that call. The entire process takes between 2-3 weeks. A great expensive and seems like a wonderful company to work for. Very excited to start my journey with them.