The HR rep was nice enough (she had a tattoo right on the back of her neck, which was interesting to say the least), it was a basic interview with normal questions about past employment experiences. I interviewed with the HR rep, then took a personality/IQ test. Once I passed that, I was interviewed by a supervisor, then was interviewed by the Call Center Manager. I was offered the job the same day, a few hours after my interviews. I then had to take a drug test and consent to background check. I noticed when I toured the call center floor, the Claims Service Consultant's seemed absolutely miserable.