Envié una solicitud electrónica. Acudí a una entrevista en NEXT
Entrevista
Interviewed on basic questions surrounding customer service whilst being given a test run on the shop floor.
There was also an online assessment that one was required to take which included basic situational judgement
Preguntas de entrevista [1]
Pregunta 1
Can you work in a team
How do you handle conflict on the shop floor
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
Envié una solicitud electrónica. El proceso duró 3 semanas. Acudí a una entrevista en NEXT (Havant, England) en abr 2026
Entrevista
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service
