I applied online. The application only asked for personal details and avaliablity. On the same day I got a call asking if i was avaliabe for a phone interview right then. I wasnt prepared so told them if i could rearage it which he was happy to do so. I had the phone interview the following day which only contained 4 questiond (see questions below for this), he was impressed with my answers and told me i had passed and was invited to an 'assessment' in 3 days time. Emails were sent to me confirming interviews/assesments and details. For the Assesment i dressed smart casual. I was told to bring only ID, i had my passport which was 6 months out of date which he didnt mind, this was then photo coppied. I was then taken along with the other 2 applicants to watch a short video on how the shop is sectioned into different departments and what makes good customer service. We were then taken to the shop floor where we where seperated and was to be assesed by a normal shopping assistant. At first i was at the front of the shop weloming customers and tidying clothes. If asked for assistance by a customer tell them that you'll have your 'colluge'/assesor to help them. After 5-10mins I was taken to the changing rooms to work there and being assessed by a different sales assistant. I was only here for 5mins. During the assesment the assessors took notes in a booklet which is then given to the manager to determin if you got the job or not. After this i was taken back into the office to wait for the manager. The manager then told me that i had been unsucsessful based on what what the assesors notes. I was given a £10 gift card and a £10 note. (All applicants who reach this stage gets these as i am aware).