Basic Behavioural questions, and describe the job description, aligned with the availabilities, familiarized with team member as well as some job duty responsibilities . • Intro / icebreaker: Tell us about yourself, why this role? • Behavioural questions (STAR method helpful): • Tell us about a time you helped someone with a technical or academic problem. • Describe a situation where you had to explain something complex in simple terms. • How do you handle a frustrated or upset user? • Situational questions: • A student can’t connect to Wi-Fi — how would you troubleshoot? • The printer is jammed while there’s a queue — what would you do? • Someone asks for help with software you don’t know — how do you respond? • Teamwork & communication: • How do you balance being approachable with getting tasks done? • Tell us about a time you worked with a team on a deadline.