The first person that you are in contact with is the recruiter. He is very friendly and is very interested in your personal experience and what you can bring to the team. The next step is an onsite interview with the members of his team, which is preps you for (thank you!!). The interview is a presentation you've prepared yourself about your old role, what went wrong, and how you rectified the situation. The team made me feel at ease!! Very professional people and very intelligent people.