I was contacted by a recruiter who had seen my resume online. After speaking with her initially she sent me job descriptions for two separate positions. I reviewed both of them and then when we spoke again two days later we went into them both in more detail. The following week we touched base and she asked me to come in for an interview for one of the positions. The interview consisted of talking with another HR person followed by three separate managers. I completed one exercise with each manager involving how I would handle different customer scenarios.

Telephone screen followed by an in-person interview. The in person interview can last a couple of hours. You meet with a senior manager/director, interview with the supervisory staff, sit with a current employee who gets to provide their feedback on you and your level of engagement.