They configure an online interview through Google Hangouts. Communication is always through E-mail, and is disorganized. I was asked to reschedule my interview 40-hours beforehand, which happened to be my birthday and sister's engagement birthday. In fairness, they could not have known this but I was practicing law during the day and got a great deal of slack for not responding with a follow up interview date the same day. The only inference one can draw is the expectation is that applicants treat Manhattan LSAT interviews like God, and make sure to check their e-mail hourly notwithstanding personal and professional commitments The other issue is the nature of the video interview is that internet connectivity in office buildings in large cities is not always 100%, and it's kind of dumb to rely on Google Hangouts as the end all be all of communication. I had an e-mail with the teaching instructions, but then another 2 or 3 subsequent emails with add'l materials that Gmail registered as Spam - because they come across as 3 short copied and pasted emails in a few minutes and set off the spam filter. The fact, I had only the instructions and not the actual test question caused the reviewer to end the interview before it started. I had researched the interviewer, and he seemed to be a brilliant and interesting individual and is probably fine in real life but the mechanics of the company are so ridiculous that it's shocking they are owned by Kaplan. I don't know why you would have a multi-million dollar business, and have such disorganization in the hiring process and only communicate through e-mail. The expectation that someone needs to respond to an e-mail the same day an interviewer asks to reschedule the interview notwithstanding personal and professional obligations is ridiculous. When normal people are at an immediate family member's engagement party, unless there is an urgent call from a current employer, they are not responding and common sense would say urgent communications should be made through telephone or at least an e-mail with a subject line marked "Urgent".