Solicité el puesto a través de un captador. Acudí a una entrevista en Lyft (San Francisco, CA)
Entrevista
I applied in mid July through a referral. I went through a total of two phone screens and two on-site interviews. The first on-site took all morning as I met with 6 members of the team. The second on-site was a short interview with the Director of Support. Each member I interviewed with had me run through a hypothetical trust and safety exercise. Overall, everyone I met with was nice and seemed like they enjoyed Lyft. I found my experience with the recruiter to be frustrating. She failed to tell me until after the first round of interviews that the job was a Tues - Sat position. On several occasions she forgot to follow up with me. I would agonize over whether to follow up with her, and when I finally mustered the courage, she would immediately schedule something. Finally, I never heard back one way or another after my final interview which I found incredibly discourteous.
Preguntas de entrevista [1]
Pregunta 1
Now that you know more about the trust and safety team, what are some areas that you think the team is lacking.
3 stage interview process consisted of Recruiter, homework, then 2-3 managers for the final stage. Each final interviewer asks 2-3 questions and some of the panel had nothing to do with the actual role.
Preguntas de entrevista [1]
Pregunta 1
Name a time you went above and beyond for a customer.
Envié una solicitud electrónica. El proceso duró 1 día. Acudí a una entrevista en Lyft (Nashville, TN) en oct 2018
Entrevista
At the start of the interview you are taken on a tour of the office and tjey explain to you what the job consists of. After, you are split up and go through 1 set of situational questions and then you go through a role playing scenario so they can see how you handle the situation. If you are called back for a second interview you are in a room with 3 other employees who ask you a series of "describe a time" type questions. The overall experiance was rather pleasant. I never felt uncomfortable or out of place.
Preguntas de entrevista [1]
Pregunta 1
Describe a time you had to make a decision with little to no direction or clear guidelines.
Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en Lyft (Nashville, TN) en oct 2018
Entrevista
Process took about a week began with me applying for multiple jobs with Lyft. I was able to locate contact info for a recruiter and followed up with her. She then reviewed my resume and suggested I apply for trust and safety specialist position. I applied and was invited to do a writing assessment.
After the assessment was submitted I received an email asking if I would come in for a hiring event and onsite interview.
The interview process was fun. There were several of us as a group. First was a presentation regarding the company. Then we all split up and interviewed with a couple current specialists individually for about ten minutes each.
After that a senior associate comes in and has you do a role play excercise. After the role play they sent me home to await further communication. About 2 hours later I received an email requesting I come back the next day for the final interview and providing a writing prompt with several parts to be completed within 48 hours.
The final interview was a panel with multiple team leads. This concluded the interview process. This took place on a Friday by the following Monday I had an offer.
