Solicité el puesto a través de la recomendación de un empleado. El proceso duró 3 semanas. Acudí a una entrevista en Lyft (Nashville, TN) en dic 2016
Entrevista
An aquaintance of mine works in CE at Lyft, so I forwarded my resume to him and got an email requesting a phone interview in a couple weeks. I talked with someone for about 10 minutes, mainly about my customer service background and strategies for dealing with upset customers. They invited me in for an in-person interview the next week, which was basically three 30-minute long interviews with various employees and an online test in which you write an email reply to a fictional driver. I made it to the next round a week later, where they followed roughly the same format, but began instead with a fictional phone call from someone posing as an disgruntled customer.
The hiring process was pretty smooth. I initially applied in may and was given a job offer the next month. I appreciated everyone I spoke with. The hiring team was warm and inviting. I had three rounds of interviews.
Preguntas de entrevista [1]
Pregunta 1
Standard customer service questions. No curveballs.
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Lyft (Nashville, TN) en sept 2019
Entrevista
It's 3 part where you're asked to give examples of how you've handled difficult situations. What customer service means to you. Why are you interested in this role and why do you think you'd be a good fit for it.
Envié una solicitud electrónica. El proceso duró 2 semanas. Acudí a una entrevista en Lyft (Nashville, TN) en nov 2018
Entrevista
Once they email you saying they would like to interview you, you first send in a written response to an email from a driver and they review it and if they like how you responded then they emailed me a link and the time of the interview. Then when you go to the link you join the meeting and you get interviewed by 4 different people including a customer role play. And they also check your internet connection. They also make sure you have a desk, chair and a quiet office space in your home.
