I applied to Lush at Westfield Hornsby in late July 2019. I got an email just a few days later inviting me to a group interview in the first week of August with about nineteen other people. The group interview was good, after the usual intros and and sharing a tidbit about ourselves we were split into two groups and given a couple of tasks. The first one was just to stand in a circle with one of the managers and give examples of open-ended questions we might ask customers, usually something along the lines of "What brings you into Lush today?" After this our groups were given a celebrity to shop for and we then had to demo at least two of the products we selected for them. Honestly there wasn't much after, it was fairly straightforward so the managers could get a impression of everyone.
A couple days later I was invited to do a trial shift which I was thrilled for! It lasted three hours and basically went how you would imagine. The managers just want to see how you interact with customers on the shop floor, and I am happy to say that I did well. Because I wasn't allowed to use the register I obviously couldn't make any direct sales, but I did "sell" several products to people who came in which made me think I was doing alright.
This is where it gets somewhat rocky. Spoiler alert: I didn't get the job, and I acknowledge that fact may colour my review somewhat but it's my honest experience. To rewind a bit, at the end of my trial shift I asked for a bit of feedback (which is always a good thing to do) and my feedback indicated that while I wasn't necessarily a shoo-in I was a pretty good contender so I was feeling reasonably confident. I got the call six days later letting me know I wasn't successful, which I give Lush credit for, it's rare for a business to do the courtesy of letting candidates know they weren't successful. When asked if I would like feedback or an explanation as to why of course I said yes. The manager said that she felt my nerves got the better of me, but went on to say that towards the end of my trial shift she could see my confidence start to shine through more. While it's true for anyone that nerves may play up a bit at the beginning of anything, I felt it was negligible to even mention because as I settled in the nerves subsided and didn't impact my performance further. This contradicted my feedback given at the end of my trial shift where I was told "you smashed it, you had a lovely presence on the floor, you took initiative to talk to people without being prompted to do so, and you have awesome product knowledge."
My advice to anyone applying to or about to do an interview or trial shift at Lush: be prepared to perform. "Be yourself" is terrible advice if you are soft-spoken, like I am, and not a boisterous personality. Being soft-spoken is often mistaken for nerves. While Lush has awesome ethics and treats their employees well, they are at the end of the day a business and making money is their bottom line. Nothing wrong with that, obviously they need to stay in business but unfortunately it seems that unless you're more of a Type A personality you won't be seriously considered.
I know this review might read a bit funny going from praise to a bit more critical but I am trying to be as honest as possible. Lush is a fantastic company, I've been an ardent user of their products for about ten years now and will continue to be so!