Solicité el puesto a través de un captador. El proceso duró 4 días. Acudí a una entrevista en LifeShield (Langhorne, PA) en may 2014
Entrevista
They ask you questions based on your resume solely and asked customer service behavioral questions. The behavioral questions were based on past call center experiences, conflicts and resolutions from them.
Preguntas de entrevista [1]
Pregunta 1
What was the worst experience with a customer that you've had in the call center, and how did you turn it around?
