Applied online and heard back after about a month. The initial HR interview went smoothly, and I felt technically aligned with what the job description outlined: especially with my experience in platform/infrastructure leadership. However, it became clear during the call that the role leaned heavily towards customer and user management, including line management of up to 8–9 people...a significant shift from what was advertised. The job title and description implied a more hands-on platform lead position (as is standard in other organisations.. i.e., leading technical platforms like Azure or infrastructure tooling). I’d strongly recommend that for future applicants, the company clearly differentiates between customer-focused service management roles and platform-focused technical leadership. Transparency here would save time on both sides and ensure stronger alignment from the outset.