Solicité el puesto a través de un captador. El proceso duró 1 semana. Acudí a una entrevista en Liberty Mutual Insurance (Plano, TX) en sept 2015
Entrevista
My interview process was relatively fast tracked since the facility was not yet opened. I received an email from a recruiter saying that they had seen my resume and suggested that I apply for the Claims Customer Care Associate position. After application, I received a call, which turned out to be a phone interview. After the phone interview, a face to face interview was scheduled where I was interviewed by 2 personnel. The questions were direct from a packet so you would definitely be asked anything standard. They really focus on any problems that you've ever had with a customer, what you did and what the outcome was. Be ready to provide examples of situations, what you did and what the outcome was. They will be interested in the entire process.
Preguntas de entrevista [2]
Pregunta 1
Describe a time when you had an irate customer, what you did and how they reacted to what you did.
Acudí a una entrevista en Liberty Mutual Insurance
Entrevista
Easy video interview with two supervisors. Asked standard customer service questions using STAR method. They were both asking questions and also offered more details about the role. They were both polite and seemed easy to get along.
Preguntas de entrevista [1]
Pregunta 1
Please tell us about a time you had to deliver bad news to a customer
Envié una solicitud electrónica. El proceso duró 1 semana. Acudí a una entrevista en Liberty Mutual Insurance (Detroit, MI) en mar 2023
Entrevista
I had a phone interview & was told I would be moving on to the next step in the hiring process. I got a thank you for your interest after emailing the recruiter to follow up.
Preguntas de entrevista [1]
Pregunta 1
Tell me about a time you had a difficult customer.
Acudí a una entrevista en Liberty Mutual Insurance
Entrevista
They use the STAR method, I'd have some scenarios ready. It was a panel interview but it was not bad, just prepare a bit. Dress business casual to casual. I'd bring a copy of your resume as well.
Preguntas de entrevista [1]
Pregunta 1
Describe a time where you struggled with a project