1. One of your very valuable client recommended implementing Computer Masti (CM) to his friend who is Trustee for a chain of schools at Cochin. The initial discussions were very smooth and based on recommendation and your sales pitch, the Trustee accepted the offer.However, problems started surfacing soon after that. Firstly, the Teachers Training which was to be conducted at IIT Bombay during vacation could not happen. Now the schools have begun, so teachers cannot travel to Bombay. Secondly, books which were supposed to be delivered by first week of June are delayed and you expect them to reach the school by June end. The books are already under printing. Now, the Trustee is very angry and does not want to continue implementing CM. He has complained about the same to your client and in turn he too is upset. What will be your approach now? How will you handle this?