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      Entrevistas de LearnUponEntrevistas para el puesto de Director of Enterprise Customer Success en LearnUponEntrevista de LearnUpon


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      Entrevista de Director of Enterprise Customer Success

      15 nov 2024
      Candidato de entrevista anónimo
      Sin oferta
      Experiencia negativa
      Entrevista difícil

      Solicitud

      Solicité el puesto a través de un captador. El proceso duró 4 semanas. Acudí a una entrevista en LearnUpon en may 2024

      Entrevista

      (Trigger Warning: Free Work) The current Director of Enterprise was the hiring manager and reached out to me on LinkedIn. We had an informal 30 minute interview that went well. She was very kind. She decided to send me to the recruiter next. The recruiter asked a few behavioral questions along with normal recruiter screening questions. He decided to advance me to the next round. All of the leaders were out of town for a company wide conference so I was told they would skip me a round and complete the 90 minute presentation because of my experience. They tasked me with a scenario of completing a 90 minute presentation (yes, talking for 90 minutes) while they asked questions. The prompt was to give an entire CS plan on how to move the needle to increase retention and revenue for Enterprise CS. Essentially, all of my intellectual property. I also had to design a PowerPoint and turn it in before the actual presentation. It took nearly 2 weeks to complete this task. I presented to the VP and two Directors and was given nothing but compliments on my presentation. I even received a response from the VP and one Director after sending a thank you note. I waited nearly two weeks for an answer. I got a call from the recruiter finally that I didn’t get the job and they went with another candidate. Oddly enough, I often check their LinkedIn page and they have never hired a new Enterprise CS Director. This leads me to believe my intellectual property was stolen and used for a position that wasn’t real. This is a warning to anyone to not complete any presentation assignment for this company as the position is likely fake.

      Preguntas de entrevista [1]

      Pregunta 1

      What processes have I built?
      Responder pregunta
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      Respuesta de LearnUpon
      1y
      Hi there, Thanks for taking the time to share your feedback and I'm sorry to hear you had a negative experience. I can confirm this was indeed a live role which we filled during the summer with our preferred candidate. If you'd like to discuss your feedback in more detail, you can reach out to peopleops@learnupon.com and I'd be happy to schedule a call with you. Many thanks, Becky, Head of People.