Hi - firstly, my apologies - we aim for a high standard when it comes to the way we conduct interviews, so I am sorry we were short of the mark as far as you were concerned. In order to improve the process, we did look into. Although it was few years back and the person you mentioned is now in a different role, it has been a strong reminder for the team that every interview counts in terms of making a lasting impression. So in addition to the apology, I also wanted to thanks for the feedback, we have taken something constructive from it.

Hi - really sorry about this - it should never have happened. Too late I know for you, but I will be looking into it to work out why it did and make sure we sort what went wrong. Would like to apologise in person - you can reach me directly on 02079321632 if you like. All the best James Parker CEO